Products and Services
RETURN POLICY: Regardless of the nature of the return, strict 30 day return policy from the day you receive the products. Must be never used, returned in it's original packaging, and accompanied by an RMA number provided by Illuminator company. All shipments refused or returned by customer are subject to a 30% re-stocking fee, and the cost of shipping both ways. International customers are responsible for any duties or taxes. 45% restocking fee on all international orders. No returns or cancelations on lighted palm trees or special orders. Customer responsible for all storage fees on shipment that may apply from any any all shipping companies.
REFUND POLICY: All refunds or partial refunds are paid by company check for record keeping purposes.